Procedures and Services

Department Objective

1. Propose, implement and control the procedures for the development of Prevention, Assistance and Social Work.
2. It guides and controls the updating of the characterization of the family nuclei.
3. Coordinate the unit of action in crime prevention and other antisocial behaviors and identify the causes and conditions that generate them.
4. Make recommendations to the appropriate institutions so that, within the framework of their powers and functions, they adopt the appropriate measures.
5. Coordinate with the corresponding agencies and institutions, the ways and methods for comprehensive care of social problems and the prevention of antisocial and criminal behavior, as well as coordinate and propose outreach strategies that support the work of prevention and social assistance, promote and coordinate studies and research aimed at Prevention, Assistance and Social Work and Transformation of social problems.
6. Coordinate, implement and control the education and training of personnel related to these activities.
7. Coordinate and control programs for the care of people with disabilities or others with special needs.
8. It proposes the destination of resources for the work of Prevention, assistance and Social Work.
9. Attend to Associations of People with Disabilities and recommend the pertinent actions.
10. Respond to inquiries and complaints from the population and, when appropriate, channel them to other agencies, organizations and other institutions.

Way to proceed for the granting and execution of Social Assistance benefits.

Detection, investigation and proposal.

The need for protection of a family nucleus may be raised, by the interested parties themselves, social workers, political, mass and social organizations, institutions, delegates of the constituencies, or another person who considers it so, to the Municipal Labor Directorate for your attention and evaluation.

The Municipal Labor Director designates the specialist to carry out the corresponding socioeconomic investigation, within a term of twenty business days from receipt of the request at the Municipal Labor Directorate.

The socioeconomic investigation begins with the interview of the specialist with the head of the family nucleus or a representative in order to obtain detailed information on the state of need.

To the report prepared as a result of the interview, the supporting documents provided by the applicant, as the case may be, must be attached in order to deepen the need for protection. The socioeconomic investigation is concluded with the information that is verified in the community where the interested party resides.

The specialist after the comprehensive evaluation, based on the file, proposes an opinion of approval or not, stating the reasons for this, to the Director of Municipal Work within ten business days, after the investigation.

Evaluation, decision and notification of benefits.

The Municipal Labor Director, after receiving the file and the prepared opinion, within the term of seven business days, submits the proposal to the Board of Directors for its analysis, approval or denial of the concession of the provision of social assistance, or the presentation of the proposal to the provincial instance.

In any of the above cases, the specialist is notified personally of the agreement of the Municipal Labor Directorate to the interested party in a term that does not exceed five business days after the decision, leaving a written record in the file.

If the protection of social assistance is denied, the interested party is notified in writing, stating the necessary causes and recommendations.

If the reason for the denial is because the existence of members of the family nucleus in conditions to be linked to work is verified, the Municipal Labor Directorate makes an offer of employment for which it is suitable.

When the approval of the benefit is the competence of a higher level, the Municipal Labor Director transfers the file, the opinion and the proposal, to the Provincial Labor Director within the term of seven business days following the adoption of the decision.

The Director of Provincial Work or of the Special Municipality of the Isle of Youth, after receiving the file and the prepared opinion, presents the corresponding proposal to the Board of Directors of his instance for analysis, within the term of five following business days.

Notification of the approval or denial decision is made to the Municipal Director of Labor within a term not exceeding seven business days following the decision.

When the approval of the benefit is the competence of the Board of Directors of the Ministry of Labor and Social Security (Exceptional Temporary Monetary Benefits, Salary Protection for Mothers of Children with Severe Disabilities and the exceptional granting of the Social Worker at Home), the Director of Labor Provincial has 7 working days to transfer the file and the opinion to the National Directorate of Prevention, Assistance and Social Work.

The National Director of Prevention, Assistance and Social Work evaluates the proposal and proposes to the Minister of Labor and Social Security, by means of an informed report, to access the application or deny it.

The Minister of Labor and Social Security, upon receiving the proposal formulated within the framework of his competence and within a term of up to 30 days, submits the proposal to the Board of Directors for its approval or denial. If the granting of the benefit is decided, the corresponding Resolution is issued.

When the benefit is denied for not meeting the requirements for its granting, the deputy director of Prevention, Assistance and Social Work of the municipality quotes the interested party in order to notify the decision and justify the causes.

The person who communicated the need for protection is also informed of the decision taken.

Causes of extinctions and modifications of benefits.

Decisions of extinction or modification of benefits are adopted by the Board of Directors of the Municipal Labor Directorate, when any of the following situations occurs:

1. Incorporation of a member of the family nucleus into employment;
2. Income of the beneficiary in Nursing Homes, Grandparents Homes, Psychopedagogical Centers or other healthcare institutions;
3. Compliance with Active Military Service, by the young person who constitutes the sole or part of the family breadwinner;
4. Transfer of the domicile to another municipality of the beneficiaries;
5. Incorporation of the prisoner into employment or modification of the punishment of deprivation of liberty;
6. If the beneficiary does not use the approved service;
7. Death of the beneficiary;
8. Other causes that vary the need for protection.

In the case of salary protection for mothers of children with severe disabilities, the following are considered as causes for the modification or termination of the service:

 The son with severe disability accesses, for his psycho-pedagogical attention, educational or public health institutions with regular hours or is linked to some socio-labor alternative;

1. When the term for which the protection is approved is fulfilled, detecting in the reevaluation that the circumstances were modified allowing the incorporation of the child to school or work life;
2. The mother, by personal decision, is linked to work.
3. When the mother, when fulfilling the established requirements to obtain the pension by age, voluntarily decides to request her retirement.
4. The death of the child;
5. The death of the mother;

When the salary protection is terminated for any of the stated causes, the designated municipal specialist, in conjunction with the employment department, makes job offers for their employment.

When the mother or son dies, proceed as follows:

1. Death of the child: 

• The mother of working age has the right to enjoy the collection of her salary for three months after the date of death.
• Once the three-month term is over, the municipal specialist, together with the employment department, makes the corresponding offers, according to the mother's work capacity.
• If the mother has the age and years of service requirements, the deputy director of Prevention, Assistance and Social Work processes the retirement application with the branch of the municipal INASS.

1. Mother's death.

The Deputy Director of Prevention, Assistance and Municipal Social Work, at the request of the relatives in charge of the son, carries out the procedures for the survivor pension to the municipal INASS subsidiary in accordance with the provisions of current legislation.

Procedure to follow with the means of payment when the benefit is modified or extinguished.

When a benefit paid through checkbooks is modified or extinguished, the municipal Assistant Director for Prevention, Assistance and Social Work is responsible for:

1. Collect the checkbooks of the benefits extinguished, modified or that have presented errors in their preparation;
2. Notify the extinctions or modifications to the corresponding payment center;
3. Cancel uncollected coupons;
4. Deliver the canceled coupons to the Director of Municipal Work, by means of an act that lists the file number, name and surname of the owner, amount of the benefit and months to which the coupons correspond.
5. Control the acts of delivery of canceled coupons.

The Municipal Labor Director, upon receiving the canceled coupons, is responsible for:

1. Check that the canceled coupons correspond to those reflected in the act presented by the deputy director of Prevention, Assistance and Social Work.
2. Incineration of canceled coupons, with the presence of another designated deputy director of the Municipal Labor Directorate.
3. Prepare minutes of the action taken, reflecting date, signature of those present and stamp.
4. Check the records of the incinerations carried out.

Procedure for the granting of monetary benefits from Social Assistance.

The Social Security Law No. 105 of 2008, establishes in its article 4 that the Social Assistance Regime protects any person unfit to work who lacks relatives in conditions to provide help, also in article 109 establishes that the protection is granted through monetary benefits, species and services.

For its part, Chapter II "On monetary benefits", of Decree No. 283, Regulation of the Law, establishes the granting of these benefits, which according to their nature may be temporary or eventual. Likewise, it is regulated that, in exceptional cases, the Minister of Labor and Social Security may grant exceptional temporary monetary benefits from the Social Assistance System in amounts greater than those contained in the established scale.

All the proposals for benefits are submitted to the Board of Directors of the municipal, provincial or national instance, according to the level to which the decision corresponds, for its approval, denial, or to present the proposal to the higher level.

Eventual monetary benefits are those granted when the person or family nucleus, for exceptional and justified reasons, presents an emergent situation.

As provided in Decree No. 283, Regulation of the Law, it is considered an emergent situation, when there is a lack of family support and income to assume the immediate basic expenses for the maintenance of children, the elderly, people with disabilities, seriously ill or other payments that are considered non-deferrable.

Temporary monetary benefits are those that are granted for a term of up to one year, when the situation of the family nucleus that originated its concession is expected to last over time.

The amount of temporary benefits is fixed taking into account the established scale, conditioned to the number of members of the family nucleus and the need for protection, for which the following must be verified:

1. Inability of the members of the family nucleus to enter employment, motivated by health situations, disabilities or other causes that justify it;
2. Insufficiency of income to assume basic expenses; and
3. Lack of obligated relatives in a position to provide help.

They are temporary monetary benefits of more than one year, those that are granted when the family nucleus presents a situation of permanent need. As provided in the Regulations of the Law, the Municipal Director of Labor may, before the expiration of the period of the approved temporary monetary benefit, propose to the Provincial Director of Labor that the term of the benefit be extended.

They are exceptional temporary monetary benefits, those that are granted to persons or family nuclei, on a temporary basis, in amounts greater than those established in the scale and approved by the Minister of Labor and Social Security, after analysis in the Board of Directors.

This protection is aimed at those people or families who are in a state of need, in accordance with the provisions of the Regulations of the Law and that the amount of the temporary monetary benefit that proceeds, according to the established scale, is insufficient.

Its analysis is casuistic and its approval is valued whenever it is not possible to adopt other measures in the territory.

When carrying out the evaluation of temporary monetary benefits for up to one year, if the result of the analysis is to approve the proposal, the Director of Municipal Work, records the decision adopted, in the registry enabled for the Control of Approved or Proposed Temporary Monetary Benefits to the Higher instance, being registered:

1. File number;
2. Date of the request;
3. Name and surname of the beneficiary;
4. Address;
5. Date of the resolution of the Board of Directors;
6. Amount approved or proposed;
7. Type of approved or proposed benefit; and
8. Date of the planned review, which should not exceed three months.

In the case of temporary monetary benefits that are extended for terms exceeding one year and the exceptional ones, which are decided by higher instances, the file is transferred to the Provincial Director of Labor, within the term of seven business days following the adoption of the decision, attending to the requirements established in the present procedure.

The Provincial Director of Labor, after receiving the file and the opinion prepared by the Municipal Director of Labor, submits the proposal to the analysis of the Board of Directors of his instance within the following seven working days.

In the case of temporary monetary benefits that are extended for terms exceeding one year, if the result of the analysis is to approve the proposal, the Provincial Director of Labor, establishes the decision adopted, in the registry enabled for the Control of Temporary Monetary Benefits Approved or Proposed to the highest instance.

In the case of exceptional temporary monetary benefits, which are decided by the Ministry, the file is transferred, fulfilling the requirements established in this procedure, to the Provincial Director of Labor, within the term of seven business days following the adoption of the decision.

The files that are sent to the Department of Prevention, Assistance and Social Work will be transferred with a charge sheet that contains the file number, name and surname of the owner and the date of shipment.

The National Director of Prevention, Assistance and Social Work is in charge of the processing and analysis of each request and of proposing to the Minister of Labor and Social Security, by means of a written brief, accessing the request or denying it, within five business days.

The Minister of Labor and Social Security presents the proposal of the National Director of Prevention, Assistance and Social Work to the Board of Directors for its analysis. If the granting of the benefit is decided, it dictates the corresponding Resolution.

If the benefit is denied, the Director of Prevention, Assistance and Social Work communicates it to the Provincial Director of Labor by means of a written brief.

Once the notification of approval of the exceptional monetary benefit has been received, it is immediately executed by the corresponding Department of Prevention, Assistance and Municipal Social Work.

The delivery of the means of payment to the beneficiaries of the approved temporary exceptional monetary benefits shall not exceed 10 calendar days, from the receipt of the resolutions in the municipality.

Payment of monetary benefits.

The payment system for temporary monetary benefits consists of the following elements:

1. Payment checkbook.
2. Control register of delivered checkbooks.
3. Collection authorization model for people unable to do it personally.
4. List of beneficiaries who charge in each payment center.

The means of payment consists of monthly coupons. When delivering the checkbook to each beneficiary, their signature or fingerprints are recorded in the Checkbook Control Register, as proof that it was received.

The temporary monetary benefit becomes effective from the month of its approval, unless an urgent monetary benefit covering the same period has been granted out of urgent need.

When the beneficiary is unable to collect directly from the payment center, it can be authorized (exceptionally and whenever the impossibility of the beneficiary is shown by bedridden situations or other duly substantiated causes), to another person to do so at his Name. This procedure is supported by your signature and date of authorization, the deputy director of Municipal Social Security in the model of "authorization of collections", which will control, with a consecutive order, the copies of the approved authorizations.

The person authorized to collect cannot be a worker of the Municipal or Provincial Labor Directorate, the National Institute for Prevention, Assistance and Social Work and its subsidiaries, the National Inspection Office and its subsidiaries, the National Training Center and Development of Tables, the National Institute for Labor Research and the Ministry of Labor and Social Security. 

The checkbooks must be made in printer or typewriter. In no case may it present amendments or deletions. The director of each instance that intervenes in the distribution or delivery process, is responsible for the custody of blank or ready-made checkbooks pending delivery to the beneficiaries, guaranteeing a place that has the required security conditions, in order to avoid the possibility of occurrence of criminal acts.

The delivery of the means of payment to the beneficiaries is carried out through the Social Assistance specialists, either at the Municipal Labor Office or at the beneficiary's address.

In those cases in which the delivery is made at the address, they must be attached to the control register of delivered checkbooks, the individual certificates showing the general beneficiary and their signature or fingerprint. In no case will the checkbooks be delivered to third parties, even when there is the consent of the beneficiary to make their collections, without complying with the established requirements.

After 30 days, if the beneficiary has not come to collect the checkbook and has not been located at his address, it is destroyed, as established in the procedure to be followed with the means of payment when it is modified or it extinguishes the benefit.

The payment of temporary monetary benefits is basically made in the units of the Correos de Cuba Business Group. The municipal deputy director of Prevention, Assistance and Social Work delivers to each payment center, in the month of January of each year, the list with the cases authorized to collect, notifying monthly (before starting the payment) the additions, cancellations and changes of amounts, reconciling the total number of cases and the total amount to be paid, of which a written record is left.

Beneficiaries may only collect at the payment center where they are controlled, in the municipality where they reside.

In the event that the beneficiary does not make the collection within the payment period of the corresponding month, the causes are verified through a visit to their home and the Deputy Director of Prevention, Assistance and Social Work adopts the corresponding measures.

The payment of temporary monetary benefits is not retroactive, nor does it accumulate. Exceptionally, when the loss of the beneficiary's checkbook or other duly justified causes is verified, once the monthly reconciliation has been carried out, where it is verified that the benefit was not actually collected, the Municipal Labor Director authorizes the retroactive payment.

Procedure for the exceptional granting of temporary monetary benefits of social assistance to declared workers available.

Requirements

It is only granted to workers declared available and unable to enter employment and it has been proven that they have insufficient income to assume food, medicine and payment of basic services.

Resolution No. 41 of December 21, 2010, of the Ministry of Labor and Social Security, establishes the procedure and terms for the evaluation, analysis, approval or denial of the exceptional granting of temporary monetary benefits of social assistance to workers declared available , when the impossibility of joining the job persists.

The Municipal Labor Director, once the request from the available worker has been received, verifies that he is unable to enter employment and orders the investigation of the situation of the income of the family nucleus. Within a period not exceeding five business days from receipt of the request, submit the proposal to the President of the Council of the corresponding Municipal Administration of People's Power.

 The proposal of the Municipal Labor Director is made taking into account the amounts established in the scale, for the granting of Social Assistance benefits, as follows:

• 1 person, 217 pesos.
• 2 people, 228 pesos.
• 3 people, 237 pesos.
• 4 people, 245 pesos.
• 5 people or more, 260 pesos.

Home Assistance Social Service.

Requirements

It is only granted to older adults or people with disabilities who live alone, without family members obliged to provide help or living with others, and who are bedridden or with restricted mobility.

The provision of the service may be evaluated in nuclei made up of more than one cohabitant, if they all have severe disabilities or disabling diseases and they do not have forced relatives.

Characteristics.

The requirements that must be met by the worker who occupies the position of Social Worker at Home are:

1. Maintain adequate social and moral conduct.
2. Medical certificate accrediting stable health status, absence of risky pathologies and a history of psychiatric disorders.
3. Older than 18 years-old.

The salary of the Social Worker at Home is in correspondence with the duration of the attention period required by the beneficiary, considering the degree of dependency and severity of his disability. A monthly salary of $ 335.00 or $ 167.50 is established for 8 or 4 hours of work, respectively.

In order to grant the Home Social Assistance service on an exceptional basis, a casuistic analysis is carried out and its approval is individual. It is proposed to the Minister of Labor and Social Security by one of the following authorities:

1. The head of the national organ, agency or other entity;
2. The head of the national leadership of a political, mass and social organization;
3. The President of the Provincial Administration Council and the President of the Isla de la Juventud Special Municipality;
4. The National Director of Prevention, Assistance and Social Work.

It is considered an exceptional situation for which the service request is made, when the following circumstances occur:

1. The responsibility carried out by the worker is relevant for the economic, scientific or social development of the country;
2. He is the only cohabitant of the person with a disability and does not have siblings or other obligated relatives.

The proposal is made in writing and is accompanied by the following elements:

1. Name, surname, age and sex of the worker, as well as the time of services provided;
2. Name of the center, company and body to which it belongs;
3. Name of position, occupational category and salary;
4. Certificates certifying time of services rendered and wages earned;

Protection for Mothers of Children with Severe Disabilities.

Requirements

It is granted to working mothers of children with severe, irreversible and permanent disabilities, in vegetative and bedridden states, with a tendency to progression over time and profound effects on the neurocognitive and adaptive functions of the environment in pediatric age, without the possibility of care institutional.

For the provision of the service, the following requirements must be met:

1. The mother was linked to the job at the time of the child's birth or when the child became disabled;
2. you have abandoned your employment relationship due to the need to dedicate yourself to your care;
3. the child's degree of disability prevents him from accessing the national education system, including any type of educational care or other institutional alternative of MINSAP;
4. that the son with severe disability is in pediatric age, considering that at this stage they benefit from outpatient rehabilitation and stimulation programs, as well as educational and psycho-pedagogical programs, essential for the evolution, prognosis and maintenance of quality of life .

Payment of the Food Service.

The payment of the service has an amount of $ 45.00 per month for each beneficiary, regardless of the type of dining room or unit where they receive the service.

The means of payment used is the checkbook, with coupons corresponding to the months with the right to its enjoyment, which is collected by the beneficiary at the corresponding payment center, being responsible for paying the dining room or unit, the cost of food in cash .

Requirements

1. Be linked to the food service and make stable use of it;
2. Not having financial income to pay for the service or that is insufficient;
3. Lack of obligated relatives in a position to provide help.

Payment of transportation to patients who require health services, outside their province of residence.

Requirements:

It is only guaranteed to patients with insufficient income, who cannot receive in their province the specialized medical care they require, after certification issued by the authority empowered by the Ministry of Public Health.

Payment of electricity consumption in the nuclei of patients with chronic diseases.

With the purpose of raising the quality of life of a group of patients who suffer from chronic diseases and require, as part of their treatment, the use of air conditioning, lighting and other equipment, the procedure set forth in communication RS 1254 issued by the Ministry of Finance and Prices of September 4, 2007. 

The procedure for the evaluation, granting and control of protection involves the participation of the Ministry of Public Health, the National Electric Union and the Ministry of Labor and Social Security, whose specific functions are defined below:

1. Ministry of Public Health:

1. Identify and endorse patients with chronic diseases that require household electrical appliances at home to maintain their vitality.
2. It certifies and informs the National Directorate of Prevention, Assistance and Social Work of the Ministry of Labor and Social Security, patients with chronic diseases who have been handed over by these teams by the Government.
3. Prepare a characterization of each case and notify the National Directorate of Prevention, Assistance and Social Work.

2. Ministry of Labor and Social Security.
3. The National Director of Prevention, Assistance and Social Work transfers the characterization of the patient to the National Electric Union, requesting the determination of the average electricity consumption in the family nucleus.
4. The National Director of Prevention, Assistance and Social Work requests the socioeconomic evaluation of the family nucleus from the Provincial Director of Labor. In those cases that are already Social Assistance beneficiaries, it also requests the updated file.
5. The National Director of Prevention, Assistance and Social Work proposes to the Minister of Labor and Social Security the payment of the average increase in consumption, by means of a temporary monetary benefit, on an exceptional basis.
6. The Minister of Labor and Social Security submits the proposal to the Board of Directors for its approval or denial. If it is approved, it issues the Resolution for the payment of the amount corresponding to the family nucleus, attaching the characterization carried out by MINSAP and the report of the National Electric Union.
7. The National Director of Prevention, Assistance and Social Work transfers the resolution issued and the corresponding documentation to the Provincial Director of Labor.
8. The Municipal Labor Director prepares the payment method with the approved amount.
9. The municipal Deputy Director of Prevention, Assistance and Social Work maintains the control and the biannual review of protection.
10. National Electric Union:
11. Inspect the patient's home and determine the installed electrical load to maintain its vitality.
12. Delivery to the National Directorate of Prevention, Assistance and Social Work of the inspection results and the amount of the average increase in electricity consumption.
13. The basic electrical units in each territory review the calculation of the load made every six months and adjust them if necessary, again notifying the result of the calculation made to the National Electric Union and the latter to the Ministry of Labor and Social Security.

When family nuclei that were not beneficiaries of Social Assistance are protected, the Resolution issued approves the amount of the subsidy calculated by the National Electric Union.

If the nucleus receives a temporary monetary benefit from Social Assistance, the National Directorate for Prevention, Assistance and Social Work proposes, in the analysis carried out by the Board of Directors of the Ministry of Labor and Social Security, the amount of the exceptional monetary benefit corresponding.

The Resolution issued and the attached documentation are forwarded to the Provincial Director of Labor, with the aim of notifying the decision taken to the Municipal Director of Labor.

Payment of nursing homes and grandparents' homes.

The Municipal Labor Directorates apply, in the requests that are formulated for the payment of a nursing home or grandparents' house, the rules for the granting, execution and control established for the rest of the Social Assistance benefits.

With the aim of knowing and verifying the reported situation, the specialist visits the home, interviews the older adult and performs socioeconomic research complemented by the criteria of the community.

The approval of the payment of the service corresponds, according to the rate established by the MINSAP, when the following requirements are met:

1. Older adults living alone,
2. Lack of income,
3. Do not have obligated relatives in a position to help.

With the supporting documents that support the requirements established for this protection, the beneficiary's file will be prepared.

No other Social Assistance benefit corresponds to the people benefiting from this service, considering that their basic needs are covered in the health institution.

The means used to make payments is the check issued by the Labor Directorate, if it is a budgeted unit or by the Internal Unit of the Municipal Administration Council, as appropriate, addressed to the Municipal Health Directorate.

For the analysis and granting of this benefit, the following is the responsibility of the Municipal Health Department:

1. It informs the Municipal Labor Directorate, based on the preliminary investigation carried out, the elderly who lack income to pay for the service.
2. It notifies any modification in the situation of the elderly who receives the protection of Social Assistance (death, admission to hospitals, leaving the country, return to their home or that of a relative).
3. It reconciles monthly with the Municipal Labor Directorate, the beneficiaries who enjoy these services and are paid by Social Assistance.

On Social Assistance benefits to relatives of prisoners.

The evidentiary document that supports the prisoner's situation, issued by the corresponding prison, will be updated every six months and incorporated into the family nucleus file and contains the following:

1. Name and surname of the inmate and private address and prison.
2. Incorporation of labor and amount of income received. In those cases that are not linked to employment, the reasons that make it impossible must be substantiated.
3. Sanction that complies and term of the same.
4. Any other information that may be necessary.

The actions to control these benefits are as follows:

1. Quarterly, the National Directorate of Prevention, Assistance and Social Work and the Employment Department of the Directorate of Penitentiary Establishments of MININT, reconcile the databases of prisoners whose families are protected by Social Assistance, updating their employment situation, the income they receive or any modification in the prisoner's situation (probation, expiration of the sanction or other benefits).
2. The National Director of Prevention, Assistance and Social Work reports the results of this conciliation to the Provincial Directors of Labor, who will guide the Municipal Directors of Labor what corresponds to execute in each case, controlling its immediate compliance.

Who is Given Resources?

 The granting of resources is exceptional, based on serious situations of health, disability or lack of income due to the impossibility of working.

When the insufficient income of the family nucleus to buy resources is demonstrated, a monetary cash benefit is granted, equivalent to the partial or total value of its sale price.

Two levels of decision are established for the granting of resources:

1. Municipal Administration Council (Oilcloth, Antiseptic Fabric, Clothing, Footwear, Sheets, Towels, Covers, Furniture, Mattresses and Kitchen equipment)
2. Provincial Administration Council (Appliances Effects essential for health situations at the request of the corresponding Municipal Administration Council.

For the delivery of these resources and benefits, a file of the family nucleus must be prepared.

1. Initial interview.
2. Socio-economic research report.
3. Evidence Documents.
4. Decisions Adopted
5. Notification to the Beneficiary of the proven Decision.
6. Summary of the benefits granted.
7. Review Report Done.

Add comment